Case Study: HDFC Life achieves 100% error-free document processing and major TAT reductions with AutomationEdge

100% Error-free Document Processing for HDFC with AutomationEdge Intelligent Automation

HDFC Life engaged AutomationEdge to address slow, error-prone manual processing across high-volume document and transaction workflows — from HR talent-acquisition paperwork to reconciliation, chargebacks, salary uploads and loan application handling. Facing long turnaround times, quality issues and the need for 24/7 operational support, HDFC Life adopted AutomationEdge’s Robotic Process Automation and intelligent automation platform to standardize and automate repetitive tasks.

AutomationEdge implemented a suite of RPA bots and UI/DB integrations to automate document intake, deduplication, NPCI downloads, ATM chargeback processing, reconciliation, salary upload and more. The deployment delivered measurable impact: error-free document processing, up to ~90% reduction in turnaround times (examples include change & release from 3 days to 5 minutes and dedupe from 15 to 5 minutes), 99.98% accuracy on No‑Match records, millions of loan applications and thousands of transactions processed, and tens of full-time-equivalent hours saved across operations. AutomationEdge’s solution improved accuracy, scalability and operational costs for HDFC Life.

HDFC Life