Case Study: Utility Company achieves 25,000 annual hours saved and 100% compliance with Automation Anywhere

With RPA, utility company saves 25,000 hours annually

A nearly century-old utilities company of scientists, engineers, and technicians needed to make disparate systems and processes across projects and departments work more efficiently. Faced with manual, time-consuming tasks that standard software engineering couldn’t fully address, the firm turned to Robotic Process Automation (RPA) to handle the trickier pieces of work and improve operational consistency.

Starting with small automations as a learning phase, the team used Automation Anywhere over a three-month ramp-up and now runs 200+ bots that handle customer data delivery, driver-license record maintenance, cross‑system data verification, GIS tile creation, and more. The RPA rollout saves about 25,000 hours annually, delivers 100% compliance nationwide, frees staff for higher‑value work (improving retention), and is being expanded across engineering with plans to upgrade to the A2019 platform.