Case Study: Wipro Technologies achieves 50% productivity gain, 70% reduction in average handle time (AHT) and zero errors with Automation Anywhere

Wipro Technologies - Customer Case Study

Wipro, a global IT consulting and outsourcing firm with more than 150,000 employees across 175+ cities on six continents, faced the challenge of rapidly boosting productivity on already highly standardized and mature processes. The company needed a non‑intrusive, low‑cost approach that could deliver meaningful transformation in weeks—targeting a 40–50% productivity improvement without major systems upheaval.

Wipro implemented a zero‑touch RPA solution—a digital workforce of flexible software robots that capture and interpret existing applications to process transactions, manipulate data, and communicate with other systems. The outcome was accelerated transformation with measurable gains: 50% higher productivity, a 70% reduction in average handle time, and zero errors.

Wipro Technologies