Case Study: 150-year-old U.S.-based mutual insurance company achieves 35% reduction in cost-to-serve with Automation Anywhere

U.S. based Mutual Insurance Company - Customer Case Study

A 150‑year‑old U.S. mutual health insurer faced complex, highly manual member enrollment and benefits management processes that created multiple touch points, bottlenecks, and limited visibility across plans. The company engaged EXL to streamline operations and lower its cost to serve.

EXL deployed Automation Anywhere bots to eliminate touch points, reduce bottlenecks, and provide real‑time plan visibility, creating a one‑stop, end‑to‑end processing environment. Results: 35% reduced cost to serve, 30% faster plan set‑up, 20% improved accuracy, and 1.5x greater agent productivity.