Case Study: University of Melbourne achieves 10,000 hours saved annually with Automation Anywhere

University of Melbourne Saves 10,000 Hours Annually with Automation Anywhere

The University of Melbourne, a leading Australian research university with nearly 50,000 students, faced a major admissions bottleneck: manual data entry, downloading attachments and consolidating results created delays in acceptance notifications, duplicated work and limited staff capacity to focus on higher‑value tasks and improving the applicant experience.

To address this, the university deployed Automation Anywhere RPA across admissions, faculty administration and supplier tracking, automating 22 repetitive processes including full data and attachment entry. The automation saved about 10,000 labor hours annually, achieved 97% throughput in supplier processing, sped up application handling and freed staff to focus on more complex, value‑added work—improving efficiency, engagement and customer experience.

University of Melbourne

Brendan Snowden

Associate Director of Service Improvement