Case Study: BPM-D achieves 24% process efficiency gain and faster order-to-cash with Automation Anywhere

Transforming order to cash through rapid process improvement and task mining

A management consultancy with three business units across the UK, US and India faced delays and uncertainty in its order-to-cash process — invoice creation routinely took 15–20 days and project accounting (CMAP) was used inconsistently. A Rapid Process Improvement (RPI) review found the root cause lay in timesheet records, prompting a targeted task-mining investigation to pinpoint where to focus improvement efforts.

BPM-D ran an RPI program and a FortressIQ proof-of-concept, collecting a week of click-level timesheet data and visualising results in PowerBI within two weeks. Analysis showed daily timesheet entry (vs. weekly batching) saved more than 24% of submission time in one office, reduced late submissions, improved accuracy and enabled faster invoice processing — delivering a standardized timesheet routine and an estimated ~24% increase in process efficiency when scaled.

BPM-D