Case Study: Recode Solutions achieves $2M+ annual savings and 10x faster invoice processing with Automation Anywhere (AARI & IQ Bot)

Top U.S. retailer uses AARI and IQ Bot to simplify contact center processes saving $2M+

A top U.S. consumer goods retailer with more than $1.5 billion in revenue faced paper-driven back-office workflows across accounts payable, loan servicing and credit operations, and long contact-center wait times as agents juggled multiple systems to find customer information.

Partnering with Recode Solutions and deploying Automation Anywhere’s AARI and IQ Bot, the retailer automated AP invoicing and numerous customer-service processes. In a three-month pilot the bots processed 65,000 invoices annually (95% handled without human intervention), cut invoice handling from 7–10 minutes to about 30 seconds, reduced average call handling time to 85 seconds, and delivered more than $2M in annual savings in under two years while standardizing processes and enabling 24/7 operation.

Recode Solutions

Prasanna Ramaswamy

Co-Founder and Managing Partner