Case Study: Top U.S. Retailer saves $2M+ with Automation Anywhere

Top U.S. Retailer saves $2M+ with Automation Anywhere

A top U.S. retailer faced challenges in its accounts payable and customer service operations, including non-standard invoices and the need for agents to navigate multiple systems during customer calls. The retailer partnered with vendor Automation Anywhere and its implementation partner, Recode Solutions, to leverage their Robotic Process Automation (RPA) solution, including Automation Co-Pilot and Document Automation.

Automation Anywhere implemented bots to automate the AP invoicing process, which became 10x faster, and to provide a unified customer profile dashboard for contact center agents. This solution resulted in annual savings of over $2 million. Document Automation now processes 65,000 invoices annually, and the average call handling time was reduced to 85 seconds, exceeding the target service level agreement.