Case Study: Leading Medical Technology Company achieves digital transformation and 89% cycle-time reduction with Automation Anywhere

The Path to Digital Transformation: Leading Medical Technology Company Uses RPA to Reinvent Itself

A global medical device manufacturer reinventing itself as a medical technology leader pursued a company-wide digital transformation to cut costs, eliminate errors, boost efficiency, and free employees from repetitive work so they could focus on higher-value tasks. Senior leadership drove a process-first automation strategy to identify the best opportunities across finance, procurement, HR, IT, R&D and other functions.

They implemented Automation Anywhere’s RPA platform—including cognitive capabilities and analytics—automating hundreds of end-to-end processes (procure-to-pay, IT updates, data queries, etc.) and supporting broad employee engagement and communications. The program empowered ~65,000 employees, reassigned 50 full-time roles to higher-value work, achieved up to 89% cycle-time reductions, delivered complex automations in 3–5 months, and enabled dramatic outcomes like fulfilling an IT request for 50,000 users in minutes and answering customer inquiries in minutes instead of days.