Case Study: The Health and Human Services Agency (San Diego County) achieves 20% faster healthcare verification and lower costs with Automation Anywhere

The Health and Human Services Agency - Customer Case Study

The San Diego County Health and Human Services Agency, which delivers a range of public health and assistance programs, needed to bridge disparate administrative systems to automate a complex, time-consuming eligibility verification process governed by hundreds of business rules — without making any code changes to legacy systems.

The agency implemented non‑invasive, front‑end RPA robots that search, find and verify requirements in a one‑click workflow for service agents. The solution cut overall processing time by 20% through parallel review and approval, eliminated reprinting and distribution costs, reduced IT content‑management expenses, and simplified operations across 2,000 computers, 500 forms, 2 legacy applications and 3,000 business processes — delivering faster turnaround, fewer errors and immediate ROI.

The Health and Human Services Agency