Case Study: Telecommunications leader achieves 108x collections outreach and $635K monthly savings with Automation Anywhere

Telecom giant boosts efficiency by 108x using automation and AI

A North American telecommunications leader recognized that manual, time‑consuming processes and a legacy system were limiting productivity and driving up costs, so the company launched a digital transformation to empower employees and modernize operations.

Partnering with Lydonia Technologies and Automation Anywhere’s Automation Success Platform, the organization deployed 102 automations in two years—boosting collections notifications 108x (from 200 to 17,722 emails and 3,811 postal letters), automating credit checks and restrict/restore workflows, and achieving $635K in monthly savings while improving employee engagement and scaling automation capabilities.