Case Study: Tech Mahindra achieves 95% reduction in manual work and 2.5x faster processing with Automation Anywhere's Automation 360

Tech Mahindra’s E2E Automation Solution for its client decreases manual work by 95% and enhances processing by 2.5x using Automation 360™ software platform

Tech Mahindra, a $5.1B technology company, helped a client who was manually downloading statements from more than 100 carrier websites and emails. Each site had different security layers, one‑time passwords and frequent UI/parameter changes, creating delays, high manual effort and downstream reporting bottlenecks.

Using Automation Anywhere’s Automation 360, Tech Mahindra implemented an end‑to‑end solution that automates credential handling, multi‑factor authentication, downloads and status notifications while adapting to UI and security changes. The automation cut manual work by 95%, saved 21,000+ hours annually, boosted processing 2.5x, delivered 100% accuracy, and reduced average download time from 10 to 6 minutes with just one person monitoring.

Tech Mahindra

Dhaval Bhatt

Business Development Manager – AI & Automation Platforms