Case Study: Tech Mahindra achieves 19,200 hours saved annually with Automation Anywhere's IQ Bot

Tech Mahindra’s customizable “As a Service” offering with IQ Bot™ document processing solution saves their client 20K hours annually

Tech Mahindra, a $5.1B technology company specializing in next‑generation digital transformation, was engaged by a client that relied on 15 full‑time employees to manually process nearly 4,000 non‑standardized invoices per month. The main challenge was achieving month‑over‑month ROI while training IQ Bot to handle roughly 1,300 different vendor formats and consolidating fragmented teams and email‑based workflows.

Tech Mahindra implemented a customizable Invoice Processing as a Service (IPAaS) using Automation 360™ on cloud and IQ Bot, with a two‑bot flow (IQ Bot for data extraction and an RPA bot for classification, TIFF conversion and Oracle EBS posting) and a Business Processes as a Service (BPAaS) path for exceptions. The automation delivered about 19,200 (≈20K) hours saved annually, an 85% reduction in average handling time, a 90% drop in manual effort and improved accuracy to 100%.

Tech Mahindra

Hrishikesh Bhagat

RPA Automation Manager