Case Study: Ricoh achieves €100,000 monthly savings and frees 500 workdays with Automation Anywhere

Tech company empowers employees with fulfilling work and saves millions

Ricoh, a global digital workspace integrator with over 80,000 employees in 200+ countries, set out to deliver its "Fulfillment Through Work" strategy by relieving staff of repetitive manual tasks. The company faced complex challenges: varied regulations, training and deployment processes across regions, inconsistent formats and procedures, and the need to secure employee buy-in for automation at scale.

In 2019 Ricoh partnered with Automation Anywhere and created a centralized automation team to standardize tools, training, and best practices. Today it runs 60 unattended automations across 50 end-to-end processes—covering invoice processing, customer service, HR reporting and more—freeing employees for higher-value work while saving about 500 days and €100,000 per month (€1.09M and 5.73K days saved since 2019).

Ricoh

Jose Ferrer

RPA Portfolio & Platform Manager