Case Study: TaskUs achieves 105% AHT improvement with Automation Anywhere

TaskUs improves AHT by 105% with Automation Anywhere

TaskUs, a provider of customer experience services, partnered with Automation Anywhere to improve front-office efficiency. Their challenge was to reduce average handle time (AHT) and increase data accuracy for their customer support teams.

Using Automation Anywhere's Agentic Process Automation System and Automation Co-Pilot, TaskUs automated processes like account verification and post-call follow-up. The solution from Automation Anywhere delivered significant results, including a 105% improvement over AHT targets, 100% data accuracy, and a doubling of ticket processing capacity, all while supporting over 3,000 teammates.

TaskUs