Case Study: Synergy achieves $2.3M annual ROI with Automation Anywhere

Synergy saves $2.3M annually with Automation Anywhere

Synergy, Western Australia's largest electricity generator and retailer, faced a challenge with its heavy reliance on a costly third-party billing agent to manage billing exceptions due to limited internal resources. To reduce this dependency and associated expenses, the company turned to Automation Anywhere for an automation solution.

Automation Anywhere implemented a Business Process Exception Management (BPEM) processing solution using automation. This system extracts billing exceptions from SAP each morning and uses tailored automations to process the vast majority of them, with only the most complex cases sent to the third-party agent. This solution from Automation Anywhere resolved 179,000 billing exceptions annually and generated a transformative $2.3 million in annual ROI.

Synergy