Case Study: Synergy achieves 163% ROI and $1.5M annual cash benefits with Automation Anywhere

Synergy automates billing to realize significant value

Synergy, Western Australia’s leading energy generator and retailer, identified that its outsourced, transactional billing processes were slow, error‑prone and required users to switch between multiple systems (SAP ERP, document management, websites and MS Office). The company saw an opportunity to bring billing in‑house and use robotic process automation (RPA) to cut costs, reduce average handling time and errors, and improve the end customer experience.

In September 2016 Synergy implemented Automation Anywhere and engaged PwC to train an internal RPA team; the platform enabled rapid end‑to‑end automation and quick deployment of new processes. Over 15 months Synergy put 280+ bots into production, delivered a 163% ROI, $1.5M in annual cash benefits ( $2.3M overall annual value), cut billing transaction time by 40% and reduced errors by 99% to 0.05%, with cash ROI realized within months and the program since expanded into sales, finance, ICT and HR.

Synergy

Scott McMahon

Manager, ICT Strategy and Portfolio – Customer and Practice Lead, Robotics and Automation