Case Study: St. John of God Health Care achieves 20% operational cost reduction and processes nearly $1B AUD with Automation Anywhere

St. John of God Health Care processes nearly $1B AUD with RPA, reduces operational costs by 20%

St John of God Health Care, a leading Australian healthcare provider with more than 14,500 staff across 24 facilities, faced a heavy administrative burden as caregivers manually handled accounts receivable tasks—billing, adjustments, payments and collections—which consumed significant time and resources. The organization sought a scalable solution to reduce transactional work, improve efficiency, and lower operational costs.

Working with Mindfields Consulting, St John of God deployed the Automation Anywhere RPA platform, putting its first bot into production in under nine weeks and now running 12 bots across 12 processes (billing, receipting, accounts payable and management accounting). The automation processes nearly $1B AUD in billing, saves about 25,000 hours a year, enables out-of-hours processing and full audit trails, and has reduced operational costs by 20%.

St. John of God Health Care

Daniel Kennedy

Intelligent Automation Services Manager