Case Study: SoftBank achieves 4.5K FTE savings and better employee experience with Automation Anywhere

SoftBank's digital transformation saves 4.5K FTEs and improves employee experience

SoftBank, a major Japanese telecommunications and technology company, wanted to move beyond its initial RPA deployment and overcome a bottleneck in scaling automation. Working with Automation Anywhere and its Automation Anywhere platform, SoftBank aimed to improve employee experience, free staff from routine work, and drive deeper transformation across customer and management processes.

Automation Anywhere helped SoftBank reengineer and automate cross-functional workflows by combining RPA, AI, and employee training across tools like Office365, Google, and Salesforce. The results were significant: 4.5K FTEs saved, 85% reduction in recruitment hours, 50% faster mobile service registration, and 52K generative AI ideas from employees, showing measurable gains in efficiency and engagement.

SoftBank

Satoshi Kaminagayoshi

VP of Customer Success