Case Study: SoftBank saves 4,500 FTEs with Automation Anywhere

SoftBank saves 4,500 FTEs with Automation Anywhere

SoftBank, a telecommunications operator and global technology player, faced a bottleneck in expanding its automation initiatives after initial RPA deployment. To transform employee work styles and save millions of manual hours, they partnered with Automation Anywhere and embarked on a strategic digital transformation journey centered on their "Digital Worker 4,000 project."

Using the Automation Anywhere platform, SoftBank implemented Business Process Reengineering and automated numerous cross-functional processes involving applications like Office365 and Salesforce. The solution combined RPA and AI, included significant employee training, and leveraged generative AI. The results were substantial, including savings equivalent to 4,500 FTEs, an 85% reduction in recruitment hours, and 52,000 generative AI proposals from engaged employees. Automation Anywhere enabled SoftBank to transition from task-based to process automation, driving innovation and operational efficiency.

SoftBank