Case Study: Santander Consumer Bank achieves $2M in systems-migration savings with Automation Anywhere

Santander consumer bank saves $2M on systems migration with RPA

Santander Consumer Bank, a Nordic subsidiary of Banco Santander with 14,000 employees across Sweden, Norway, Denmark and Finland, struggled with four slightly different country systems that forced teams to develop processes four times. The heavy manual workload caused overtime, missed deadlines and strained front- and back-office efficiency, so the bank turned to RPA to standardize and accelerate operations.

By centralizing RPA governance and deploying bots that work with a principal system (with only minor regional adjustments), Santander automated car loans, account management, customer requests and a major systems migration. The migration—originally budgeted at $2M and two years with a vendor—was completed in 12 weeks at no extra cost and with 100% accuracy; overall results include 30,000+ hours saved in 2019, 150 bots in production, faster customer service and reduced overtime.

Santander Consumer Bank

Nina Møller

Back Office Subject Matter Expert