Case Study: Juniper Networks achieves instant, 100%‑accurate 24/7 billing and 2‑day faster cash collection with Automation Anywhere

RPA helps a technology pioneer deliver more value by introducing a Digital Workforce

Juniper Networks, a global networking company with more than $5 billion in annual revenue, tasked its Global Business Services team with cutting costs and boosting value by eliminating non‑value‑added manual work in finance. The challenge was to remove high‑volume, error‑prone billing tasks, reduce processing errors and late payments, and reallocate staff from repetitive work to more analytical, value‑adding activities.

Using the Automation Anywhere Digital Workforce platform, Juniper automated invoice submissions to customer portals for its largest accounts—matching order number, item, quantity, price, and tax and uploading invoices automatically. The bots made invoice submission instant (previously two days), improved cash collection by two days, cut manual labor by 33%, achieved 100% submission accuracy, reduced average days late, eliminated many disputes, and provided 24/7 billing capacity while freeing analysts to focus on process improvements.

Juniper Networks

Prateek Kapoor

Lean Digital Transformation Leader