Case Study: Azbil North America achieves 50% faster PLM processing and zero data-entry errors with Automation Anywhere

RPA closes the operational gaps in Azbil’s PLM systems

Azbil Corporation, a century-old Japanese manufacturer of control and measuring instruments, adopted the Windchill PLM package and intentionally used 99% of its standard functions to avoid costly customizations. That decision exposed interoperability gaps between Windchill and Azbil’s existing systems, causing manual workarounds, errors and inefficiencies; most RPA tools proved unable to interact reliably with Windchill’s complex interface.

Azbil selected Automation Anywhere to bridge the gap, starting with a partial rollout that automated Excel‑based application processes and then expanded to more than 20 bots over five months for user registrations/deletions, permissions and change workflows. The automation eliminated data‑entry errors, reduced processing time by 20–50%, saved about 200 hours in five months, required zero PLM customizations, and introduced continuity measures and governance—enabling plans to scale RPA across the company.

Azbil North America

Seiji Kato

Technology Standards Department Department Manager