Case Study: Leading Technology Services Company achieves 90% efficiency increase and 100% accuracy with Automation Anywhere's RPA Bots for Salesforce

RPA Bots for Salesforce provides seamless, efficient execution of operations

A technology services leader serving the legal industry faced mounting complexity as global clients and acquisitions introduced inconsistent processes and rapid data growth. Manually creating client workspaces and completing associated tasks and QC measures took about four hours per case, was error-prone, and squeezed margins, so the company needed a faster, more cost-effective operating model.

They implemented RPA Bots for Salesforce (Salesforce Connector) with Automation 360 on the cloud to trigger bots from within Salesforce and automate workspace creation, native document capture and related workflows. The solution delivered 100% accuracy and a 90% efficiency increase, greatly reduced processing time and human error, improved employee experience, and is being scaled with Discovery Bot and front-office automation.