Case Study: R1 RCM achieves automation of 15M+ tasks annually with Automation Anywhere

R1 RCM Efficiently Automates Over 15M Tasks Annually Using RPA

R1 RCM, a technology-enabled revenue cycle management provider, faced a highly labor-intensive, transactional business with many repetitive “last mile” tasks that required working across clients’ disparate systems. The company needed a way to automate routine claim and payment workflows without involving each client’s IT, reduce manual interventions, and improve staff productivity while maintaining security and compliance.

After an RFP, R1 selected Automation Anywhere and launched a Centre of Excellence within its Digital Transformation program to scale RPA with engineering rigor and strong security. RPA now automates claim edits, status checks and other steps, feeding results into R1’s workflow platform so staff only handle exceptions—yielding 15M+ tasks automated annually, 150+ digital workers in production, connections across 30+ systems at 100+ locations, and measurable operational efficiencies.

R1

Sean Barrett

Vice President of Digital Transformation