Case Study: Patelco Credit Union speeds fraud alerts and loan payoffs with Automation Anywhere

Patelco Credit Union cuts loan payoff processing to 2 minutes with Automation Anywhere

Patelco Credit Union, a rapidly growing financial institution, needed to maintain high service levels and control operating expenses as it scaled. To achieve operational efficiency, Patelco partnered with vendor Automation Anywhere and chose its Agentic Process Automation System.

Automation Anywhere implemented solutions to automate key processes like loan payoffs and fraud alerts. This resulted in processing times being reduced from days to minutes, significant cost savings, and a 90% improvement in fulfillment speed. The vendor's automation also led to an 88% decrease in fraud alert processing time and $39,000 in annual savings.

Patelco Credit Union