Case Study: OneSource Virtual achieves rapid COVID-19 relief processing with Automation Anywhere

OneSource Virtual implements RPA in 24 hours with Automation Anywhere

OneSource Virtual (OSV), a Business Process as a Service (BPaaS) outsourcing provider, faced the challenge of rapidly adapting to new COVID-19 payroll tax legislation like the CARES Act. This required multi-system updates and a new level of data tracking to manage overwhelming demand for financial assistance programs. To address this, OSV turned to its partner, Automation Anywhere, leveraging its Robotic Process Automation (RPA) and Document Automation services.

Automation Anywhere's solution enabled OSV to implement an RPA bot in just 24 hours to handle new tax deferral and credit cases. The automation processed over 3,500 cases, deferred more than $724.6 million for clients, and allowed OSV to pivot its operations in a matter of days. This nimble response, powered by Automation Anywhere, provided market-leading support to their customers during the pandemic.

OneSource Virtual