Case Study: Novatio Solutions achieves faster customer support with Automation Anywhere AI agents

Novatio Solutions resolves 2,300+ support tickets monthly with Automation Anywhere

Novatio Solutions, a trusted IT consulting and services company, faced a common challenge: an overwhelming surge in customer support requests that created manual work and delays. To tackle this, they partnered with Automation Anywhere to implement an AI-powered Incident Management Agent.

Using Automation Anywhere's solution, an AI agent was deployed to automatically read customer emails, identify issues, set priority levels, and create ServiceNow tickets. This eliminated manual sorting and accelerated response times. The results were significant, with the system resolving over 2300 support tickets monthly, handling 100% of tickets with AI, and increasing email productivity tenfold.

Novatio Solutions