Case Study: NGA Human Resources saves 13,000 hours annually and reduces virtual machines by 50% with Automation Anywhere

NGA HR Discovers Untapped Automation Potential by Switching to Automation Anywhere RPA

NGA Human Resources, a global BPO leader administering rewards for 3 million employees across more than 100 countries, faced stalled automation efforts: its legacy RPA required heavy technical expertise and training, limiting adoption and value. In early 2019 NGA switched to Automation Anywhere to unlock broader, easier-to-deploy automation and scale its efforts.

Using Automation Anywhere, NGA’s global access management team automated repetitive 24/7 tasks—like SAP password resets and employee termination sequences that touch up to 45–60 systems and roughly 1,000 systems overall—migrating 23 key processes in months. The new RPA reduced virtual machines by 50%, saved about 13,000 hours annually, and was deployed in four months, enabling faster bot onboarding, centralized management, and plans to expand automation across more departments.

NGA Human Resources