Case Study: The Newcastle upon Tyne Hospitals NHS Foundation Trust achieves 4,000 management hours freed for frontline patient care with Automation Anywhere

Newcastle hospitals maximizes time for frontline patient care with bots running 24/7

Newcastle upon Tyne Hospitals NHS Foundation Trust, a 14,000‑employee teaching hospital serving northeast England, needed to maximize frontline “time to care” and reduce administrative burden as part of the NHS People Plan. Time‑consuming manual processes—paper forms, emailed documents and data entry—were diverting clinicians and managers from patient care and limiting workforce sustainability.

The trust implemented a federated Center of Excellence, upskilling staff as bot creators and launching an online HR portal integrated with the national Oracle ESR. Bots now run 24/7 to process e‑forms and staff records with 100% accuracy, cutting data input time by 95% and freeing about 4,000 management hours annually, with plans to extend automation into clinical services and an NHS community bot store.

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Neil Picton

Head of Workforce Engagement and Information