Case Study: New York State Electric Power Utility Company achieves near-real-time monitoring and major productivity gains with Automation Anywhere

New York State Electric Power Utility Company - Customer Case Study

A major electric power utility that supplies roughly 35–40% of New York State’s electricity faced a regulatory requirement to capture time‑sensitive data from diverse systems 24/7. IT staff were manually logging into the ETA Pro monitoring application, capturing and saving four screens as JPEGs and transferring them on an hourly (and sometimes irregular) schedule—an interruptive, time‑consuming process that produced stale data and occasional late reports.

The IT team automated and scheduled the entire workflow using Automation Anywhere, scripting screen captures, file conversion, and transmission to run unattended; the task now captures fresh images every six minutes, enabling near‑real‑time system monitoring. Automation eliminated repetitive work, reduced human error, freed staff for higher‑value tasks, extended automation to many other chores, and delivered a strong ROI.