Case Study: National Board for Professional Teaching Standards (NBPTS) achieves reliable, error-free overnight printing and up to $10,000/week in savings with Automation Anywhere

National Board for Professional Teaching Standards - Customer Case Study

The National Board for Professional Teaching Standards (NBPTS), an independent national teacher‑certification agency handling correspondence for roughly 30,000 candidates, needed a reliable overnight printing system to process as many as 30,000–40,000 letters per night. Their previous automation repeatedly failed—misrouting, duplicating, or omitting letters—forcing staff into time‑consuming morning troubleshooting and reprints.

NBPTS implemented Automation Anywhere with expert support to deploy a scalable, fault‑free end‑to‑end solution that includes automatic printer fail‑over. The change eliminated most manual intervention, reduced QC from six–seven hours to about two, enabled further process automation across the organization, and is estimated to save up to $10,000 per week in downtime, troubleshooting, and quality‑control costs.

National Board for Professional Teaching Standards (NBPTS)

Jacquiline Carr

Network Administrator, National Bureau for Professional Teaching Standards