Case Study: MAXIMUS achieves $2.5M+ annual savings with Automation Anywhere

Maximus Saves More Than $2.5m Annually With RPA

MAXIMUS, a leading provider of government health and human services with offices in six countries and contact centers handling more than seven million calls monthly, set out to accelerate digital transformation. The company created an RPA team led by the Chief Digital Officer and developed a playbook to assess hundreds of global operations and catalogue automation opportunities that would add value for customers and shareholders.

MAXIMUS deployed a highly available global delivery network and a rapid, design-thinking implementation approach to automate contact-center and back-office tasks—premium processing, eligibility determination, enrollment, workforce management, expense reporting, employee provisioning and onboarding communications. The bots reduced premium refund processing from weeks to under two days, automated up to 2,000 daily schedule-change approvals, freed specialists for higher-value work, put 39 bots into production saving more than $2.5M annually, and the company expects more than 100 bots and significantly larger benefits within the year.

Maximus

David Cowles

Chief Digital Officer