Case Study: Mars achieves 500,000 hours saved with Automation Anywhere

Mars Masters the Art of Scaling to 500,000 Hours Saved

Mars, the $40 billion family-owned maker of confectionery, food and pet-care products, set out to scale automation beyond early back-office wins to improve customer experience and free associates for higher-value work. The pandemic created urgency and exposed the limits of “low-hanging fruit” RPA use cases, forcing Mars to re-examine its strategy to drive sustainable, enterprise-wide efficiency.

Using process and task mining (Automation Anywhere + Celonis), Mars created a process-intelligence Center of Excellence that pinpoints high-value opportunities and works with the Automation CoE to turn insights into rapid automations. The program improved self-service, automated order processing and veterinary pathology workflows, and enabled replication of transformational processes across the business—delivering 500,000 hours saved, 475 digital workers and a reported 100x value creation.

Mars

TJ Young

Head of Process Intelligence