Case Study: Macy’s achieves 65% reduction in repetitive HR hours with Automation Anywhere

Macy's - Customer Case Study

Macy's, a major US retailer with over 850 stores, faced a significant challenge in its Human Resources department. The manual effort of keeping employee records updated and managing processes like payroll was a massive, error-prone task that required a highly reliable and rapidly deployable automation solution from vendor Automation Anywhere.

Automation Anywhere implemented a non-invasive automated solution using software robots. These bots took over all data gathering and input tasks through the existing HRMS, which included additional automated error checking. The results for Macy's were a 65% reduction in hours spent on repetitive tasks, the complete elimination of custom programming hours, and zero errors, leading to major productivity gains and improved employee morale.

Macy's