Case Study: Lumevity achieves rapid process intelligence and up to 25% reduction in worker effort with Automation Anywhere

Lumevity - Customer Case Study

Lumevity, a Highmark Health subsidiary that helps organizations transform operations, was relying on slow, disruptive manual process discovery—walkthroughs, observations and interviews—to map current-state workflows. Faced with the need to accelerate discovery, gather granular process intelligence without pulling workers out of their day, and drive data‑driven transformation, Lumevity sought a faster, noninvasive approach.

Over an eight-week engagement (two weeks to gather initial data), Lumevity deployed FortressIQ across client onboarding, benefits coding and benefits testing to generate a prioritized list of reengineering, optimization and automation opportunities. The findings identified five immediate automation wins and potential savings such as up to 25% of worker effort across benefit processes, up to 70% faster client onboarding, 40% time savings on unstructured-data interpretation, and 33% savings on claims creation/validation—insights the team is scaling across its 200-person benefits organization.

Lumevity

Leslie Carter

Vice President, Automation Solutions and Enablement