Case Study: Asia’s Largest Insurance Group (Hong Kong office) achieves 50% faster cycle times and 100% accuracy with Automation Anywhere

Lower Attrition Leads to Better Performance at Asia’s Largest Insurance Company

The Hong Kong office of Asia Pacific’s largest insurance group, supporting 20,000 agents, struggled with large volumes of repetitive clerical work that produced costly errors, extra supervisory review and high staff turnover. Junior staff were overloaded with manual tasks, driving inefficiency and expensive rehiring and retraining cycles.

After proof-of-concepts with three RPA vendors, the company chose Automation Anywhere for its usability and governance features. They automated 17 processes—about 80% of manual tasks—deployed 8 bots (11 planned by end of 2019), cut cycle time by 50% and achieved 100% accuracy; HR, Finance, Compliance and Agent Onboarding are using RPA and the firm plans to expand with analytics, chatbots and IQ Bot.