Case Study: LifeScan achieves 65% auto-resolution and $2.2M+ savings with Automation Anywhere AI-powered customer support

LifeScan auto-resolves 65% of support requests with Automation Anywhere

LifeScan, a company supporting people managing diabetes, faced challenges with manual and reactive customer support processes. This led to long customer wait times, rising ticket volumes, and increasing agent fatigue. To address this, they turned to Automation Anywhere and implemented its Agentic AI for customer support, specifically the Aisera Assistant.

The solution from Automation Anywhere involved deploying AI-powered customer support agents to automate request resolution with knowledge-driven responses. This allowed LifeScan to offer instant self-service, auto-resolving 65% of customer inquiries. The results included over $2.2 million in cost savings, a 70% increase in customer satisfaction, faster patient support, and a significant reduction in agent workload.

LifeScan