Case Study: Leading Imaging Company achieves 90% reduction in manual labor and zero errors with Automation Anywhere

Leading Imaging Company - Customer Case Study

Genpact’s imaging-client business — a maker of cameras and lenses selling to major retailers like Woolworths — faced a slow, error-prone purchase order fulfillment process. Employees had to constantly log into legacy systems, validate each PO against complex client contracts, apply pricing/discount rules (including a discretionary 1% reduction), then fulfill and invoice orders, which created delays, mistakes, and high labor costs.

Working with Automation Anywhere, Genpact reengineered the flow using Smart Enterprise Processes and RPA with a human‑in‑the‑loop for quality checks, integrating non‑invasively with the legacy system. The automated flow pulls orders, uploads them to the legacy system and Oracle, applies contract discounts, and leaves spot‑checks to agents—cutting staff from 100 to 10, improving productivity 40%, speeding transactions and reducing costs 25%, eliminating errors, and reducing manual labor by 90%.