Case Study: Largest Wireless Telecommunications Providing Company achieves 200% productivity improvement and zero‑touch, lightning‑fast order entry with Automation Anywhere

Largest Wireless Telecommunications Providing Company - Customer Case Study

A major U.S. wireless telecommunications provider working with Tech Mahindra sought to transform its manual order entry workflow to boost performance, accuracy and turnaround time across a complex, multi-application environment.

Tech Mahindra defined the target process and implemented Automation Anywhere bots to deliver a zero‑touch, end‑to‑end order entry solution spanning four enterprise systems. The automation drove a 200% productivity gain, completely eliminated human tasks, cut average handling time by 65% and achieved over 99% accuracy.