Case Study: EXL achieves 80% reduction in audits with Automation Anywhere

Large US commercial property and casualty insurance company reduces audits by 80%

One of the largest commercial property and casualty insurers in the US, serving businesses and professionals across the US, Canada and Europe, was processing hundreds of workers’ compensation claims for enterprise clients but suffered long cycle times — two to three weeks per claim — due to multiple data validations, missing information and time-exception handling. The company adopted Robotic Process Automation (RPA) to reduce touchpoints, speed payouts and improve overall efficiency.

EXL and Automation Anywhere deployed bots to automate data extraction, policy audits, endorsements and payroll updates; within four months completion time fell 60%, audits dropped 80%, costs were cut 35% and documentation accuracy reached 100% with zero errors. The automation delivered faster turnarounds, real-time policy visibility and higher customer satisfaction, and the insurer plans to expand its bot footprint for future automations.

EXL