Case Study: Kuveyt Türk Participation Bank achieves 4.9M transactions annually and saves 2,112 hours monthly with Automation Anywhere

Kuveyt Türk uses Automation 360 to power through 4.9 million transactions

Kuveyt Türk Participation Bank, a participation bank serving 6.2 million customers with 437 branches in Turkey and more than 6,000 employees, faced heavy operational bottlenecks from manual back-office and call-center tasks. Two full‑time staff were handling time‑consuming activities—account openings, migrations, cancellations, ATM replenishments and regulatory notifications—some taking eight to ten hours and creating backlogs that hurt employee workload and customer service.

After a successful pilot, the bank deployed Automation Anywhere’s Automation 360 and automated 62 end‑to‑end processes, handling 4.9 million transactions annually and saving about 2,112 hours per month. Routine tasks (for example, a Central Bank replenishment job that took three people an hour) now run in 12 minutes, freeing staff for higher‑value work, boosting morale, and improving customer satisfaction.