Case Study: Kuveyt Turk achieves faster processing and 4.9 million annual transactions with Automation Anywhere

Kuveyt Turk automates 62 processes and powers through 4.9M transactions with Automation Anywhere

Kuveyt Turk Participation Bank faced challenges with labor-intensive manual processes in its operations center. These manual workflows were creating excessive employee workload and leading to customer dissatisfaction. To address this, the bank turned to Automation Anywhere and implemented its Agentic Process Automation System.

Automation Anywhere's solution automated 62 end-to-end processes, including account openings and central bank notifications. This initiative resulted in 4.9 million transactions being performed annually, saving 2,112 hours. The automation drastically reduced processing times, with one specific process being cut from one hour to just 12 minutes. The implementation by Automation Anywhere significantly improved employee morale and customer service, especially during the increased demand of the COVID-19 pandemic.

Kuveyt Turk