Case Study: IQVIA achieves hyperautomation of clinical trials and IT support with Automation Anywhere

Intelligent automation: the active ingredient in the advancement of human data science

IQVIA is a global human data science company that manages large volumes of structured and unstructured healthcare data to support clinical trials and other life‑science services. Faced with time‑consuming manual tasks—fetching and moving data between databases, ERPs/CRMs, and producing reports—the company sought to boost operational efficiency across geographies and free staff for higher‑value clinical work, identifying Robotic Process Automation (RPA) as the right approach.

IQVIA selected Automation Anywhere and implemented hyperautomation (RPA + AI/ML), creating a federated RPA center of excellence and deploying 200+ bots to automate clinical trial research, IT support ticket resolution, finance and analytics workflows. Results include 20,000 customer notifications automated monthly, 1,500+ sales documents processed, 85% of support requests managed by bots, a 100% shift to remote work readiness, and a scalable roadmap to expand automation while keeping employees focused on expert tasks.

IQVIA

Shantanu Kar

Global Head Cognitive Robotics