Case Study: The Loan Store doubles productivity and compresses mortgage loan turn times by over 25% with Automation Anywhere

Intelligent automation doubles productivity and compresses mortgage loan turn times by >25%

The Loan Store (TLS) is a fast‑growing wholesale mortgage lender that needed to maintain speedy, error‑free service for its broker network despite manual, time‑consuming processes, rising costs, and market‑driven hiring volatility. These operational constraints slowed loan turn times and limited TLS’s ability to scale efficiently.

TLS partnered with MOZAIQ to deploy Automation 360, IQ Bot and RPA Workspace via an automation‑as‑a‑service model to automate loan setup, indexing, disclosures, ordering services and other core workflows. The automation doubled productivity, delivered 60% cost savings, achieved >80% straight‑through processing and compressed mortgage loan turn times by more than 25%, enabling faster funding, better customer service and redeployment of staff to higher‑value work.

The Loan Store

Jag Chopra

COO