Case Study: Humana achieves 684,000 hours saved and millions in administrative cost savings with Automation Anywhere

Humana Hires Digital Coworker to Embed Their Documentation Automation, Saving 684,000 Hours and Millions in Administrative Costs

Humana, a Louisville-based healthcare insurer, discovered clinicians were spending most of their time on repetitive documentation, care plans, and charting instead of patient care—about 80% of document processing company-wide. Faced with high regulatory risk, redundant work, and declining employee time with patients, the company set out to remove these non-clinical tasks and refocus staff on personalized care.

Humana partnered with Automation Anywhere to embed intelligent process automation into clinicians’ workflows, deploying 100+ bots and automating roughly 80% of document processing and thousands of other processes. The automation—personified internally as “Allie”—saved about 684,000 documentation hours annually, recovered ~9 hours of document work per clinician per day, delivered an 8x ROI, reduced errors and risk, cut millions in administrative costs, and improved employee morale while enabling scale (3,000 processes automated and an expanded Center of Excellence).

Humana

Joe Bechtel

Leader of Intelligent Automation