Case Study: Hologic achieves 92% recovery of outstanding small-account balances in one week with Automation Anywhere

How HOLOGIC collected 92% of outstanding small account balances in one week

Hologic, a Marlborough, MA–based medical technology company focused on women’s health (6,000+ employees; $3.37B revenue in FY19), faced an overloaded back office and fragmented systems from multiple acquisitions. The company wanted to eliminate repetitive manual work, improve data quality across legacy platforms, and free employees for higher‑value tasks without costly system overhauls.

Partnering with Automation Anywhere, Hologic deployed RPA across revenue reclassification, customer deduplication, margin validation and accounts receivable workflows. Bots handled data checks, merged records, validated quotes (saving ~85% of prep time) and ran a small‑balance AR outreach that recovered 92% of outstanding small account balances in one week; within two months they had 12 bots in production, 24/7 processing and improved accuracy and employee productivity.

Hologic

Brad Shafton

Director, Innovation & UX