Case Study: Horizon Global boosts order accuracy and efficiency with Automation Anywhere

Horizon Global boosts data entry accuracy by 99% with Automation Anywhere

Horizon Global faced challenges with the manual processing of customer purchase orders, which led to slow fulfillment and decreased customer satisfaction. To address this, they partnered with vendor Automation Anywhere, implementing an intelligent automation solution that included their Automation 360 and Document Automation services to streamline order creation.

The solution from Automation Anywhere automated data extraction, validation, and exception handling by integrating with Horizon Global's Epicor ERP system. This resulted in a 99% increase in data entry accuracy, saved 105 hours per month, and led to a 20% decrease in processing costs. The automation freed the customer service team to focus on more valuable activities, significantly improving efficiency.

Horizon Global