Case Study: Hitachi Vantara achieves 41-process automation and eliminates errors with Automation Anywhere

Hitachi Vantara Focuses on The Human Side of Automation

Hitachi Vantara, a wholly owned subsidiary of Hitachi Ltd. and a leader in intelligent automation, set out to use Robotic Process Automation not just to cut costs and speed processes but to free employees from routine, low-value tasks so they could focus on more engaging, higher-value work. Improving process quality and reliability and minimizing employee turnover were core goals alongside operational efficiencies.

After selecting Automation Anywhere and its IQ Bot for AI-powered data extraction, Hitachi Vantara deployed 35 bots across IT and Finance to automate 41 processes (including order-to-cash, record-to-report, procure-to-pay, and service desk provisioning). In 10 months to production they achieved 75% straight-through invoice processing, 24/7 bot operations, and a reported 100% reduction in errors, unlocking scale, speed, and more meaningful work for employees.

Hitachi Vantara

Lori Pedersen

Manager in IT Global PMO