Case Study: Hinduja Global Solutions boosts back-office efficiency with Automation Anywhere

Hinduja Global Solutions reduces manual effort by 90% with Automation Anywhere

Hinduja Global Solutions (HGS), a business process management provider, sought to provide transformative value through automation for one of its largest clients, a U.S. health insurance company. After testing multiple options, HGS selected Automation Anywhere's Robotic Process Automation (RPA) solution for its ease of deployment and organizational fit to automate several tedious, manual, and error-prone back-office processes.

Working within an established Center of Excellence, Automation Anywhere implemented a proof of concept that automated key processes including member enrollment, claims testing audits, and healthcare product builds. The results were significant, with Automation Anywhere's solution achieving over 90% reduction in manual labor, productivity improvements of 40%, and cost savings greater than 35% across various automated functions.

Hinduja Global Solutions